Right now, We support credit/debit card payment and FPX Transfer. In any case that you are unable make a payment, please feel free to contact us.
Please refer to our warranty/refund policy.
The return processing time will take about 2 weeks, please refer to our warranty/refund policy.
All of our communication device including Keychron are SIRIM certified and approved. According to Communications and Multimedia Acts (CMA) 1998, Communications and Multimedia (Technical Standards) Regulations 2000, any communication devices including Wireless Keyboard that wish to be imported into Malaysia must be certified. For more information, please contact us or visit SIRIM website.
Our shipping varies on the shipping address. Orders over RM500 will be entitled for free shipping. We will try to ship out orders within 2 business days and the orders will take 3-7 business days for west Malaysia to arrive with 2-3 days extra for East Malaysia*. However, due to the pandemic, the shipments may be delayed.
Yes. Kindly drop us an email at email@example.com for changing of address request. However, it is only applicable if the order has not been shipped out.
We apologize for any inconvenient caused. Kindly send us a picture of the item and the invoice through our email at firstname.lastname@example.org. We will ask you to send it back to us so we can send you the the right item.
Yes, orders can be canceled only if it has not been shipped out. Customer needs to bear the cost of returning the orders for those shipped out orders. Kindly contact us at email@example.com for order cancellation request.
Please contact us at firstname.lastname@example.org for any inquiries and we will try our best to source it for you.