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FAQ

Right now, We support credit/debit card payment and FPX Transfer. In any case that you are unable make a payment, please feel free to contact us.
Please refer to our warranty/refund policy.
The return processing time will take about 2 weeks, please refer to our warranty/refund policy.
We do not have a physical shop, however pick-up and Lalamove option is avaialble at our office address. Contact us for more infomation!
Our shipping varies on the shipping address. We will try to ship out orders within 2 business days and the orders will take 3-7 business days for west Malaysia to arrive with 2-3 days extra for East Malaysia*. However, due to the pandemic, the shipments may be delayed.
Yes. Kindly drop us an email at [email protected] for changing of address request. However, it is only applicable if the order has not been shipped out.
We apologize for any inconvenient caused. Kindly send us a picture of the item and the invoice through our email at [email protected] We will ask you to send it back to us so we can send you the the right item.
Yes, orders can be canceled only if it has not been shipped out. Customer needs to bear the cost of returning the orders for those shipped out orders. Kindly contact us at [email protected] for order cancellation request.
Please contact us at [email protected] for any inquiries and we will try our best to source it for you.

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