Thanks for shopping at Keybot.
If you are not entirely satisfied with your purchase, we're here to help.
Please contact us if you have any issue with your order, we will be happy to help. Warranty items must be shipped with the original packaging with all the original accessories.
To initiate a warranty please send us an email at firstname.lastname@example.org
Length of Keychron warranty is 1 year starting from the date item was received. Please refer to https://www.keychron.com/pages/warranty for warranty covered for Keychron.
Length of Xtrfy Warranty is 1 year starting from the date item was received.
In any case that you are unsatisfied with the products, you can request a refund within 7 days of item received. Request of refund is not guaranteed. However, we will try our best to work on a best solution. To be eligible for a return for refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To be able to process your return, we require a receipt, your order number or proof of purchase. Returned items must have tags still on and be returned in original packaging unopened, sealed and unused.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your payment method issuer's policies.
Unfortunately, we are not able to process refund due to damage caused by the shipping process. However, we will make sure we wrap the orders as good as possible to avoid damage to the packaging.
To initiate a refund please send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item for refunding or claiming warranty. Shipping costs are non-refundable. However, there may be exceptional cases when we made a mistake for instance wrong item has been shipped, please contact us so we can work it out for you. If you have any questions on how to return your item to us, contact us.